Now Hiring

Department: Managed Services Operations

Hours: Full-time

Pay status: Non-exempt

Reports To: Director of Network Services

Interested candidates can use the form below to submit your resume.
If you do not see a confirmation, please contact the email address in the fine print below.

RESPONSIBILITIES

• Assist in designing and implementing well-functioning computer networks.
• Perform troubleshooting on firewalls, routers, DDoS Protection, and SD-WAN services.
• Identify and investigate misconfigurations to ensure network efficiency, resiliency, and security.
• Work with customers to understand problems and provide resolution.
• Assist customers in achieving long term goals in the security and operation of their network.
• Monitor equipment for both performance and security issues.
• Vulnerability mitigation and remediation
• Create and maintain design documents, troubleshooting logs, and knowledgebase documents.
• Ability to collaborate and work as a member of a team, as well as research independently.
• Support the product lifecycle of firewalls, routers, and other managed service offerings.
• Coordinate both emergency and routine maintenance with customers and vendors which may include afterhours support.
• Participate in a rolling on-call schedule.

SDN'S CULTURE: Learn more about what it's like working with us

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

• To perform this job successfully should have strong knowledge in:
• Preferred 3 – 5 years’ experience with FortiNet equipment
• Next Generation Firewalls, Routers, Switches, Access Points, and Software Defined Networking
• Access control Lists
• Policy based routing
• Dynamic routing protocols such as BGP and OSPF
• Good understanding of Layers 5-7 of the OSI Model including encryption and decryption
• Network tools like Wireshark, Nessus, NMAP, Putty and Terminal software
• Microsoft Excel, Outlook, Visio and Word software
• Scripting and parsing information
• Compliance standards: SOC, PCI, HIPPA, ITIL

Certificates, Licenses, Registrations

A Managed Service Data Tech should possess or obtain the Fortinet NSE4 or higher certification. Further pursuit of certifications should be focused on including, NSE5 and up, or network focused certifications from Nokia (NRSx) or Cisco (CCNx)

Other Qualifications

• Position entails limited amount of travel. Some travel may be required.
• Must have a valid driver’s license.

BUSINESS CONTINUITY / DISASTER RECOVERY (BCDR)

You are expected to participate in SDN's Business Continuity and Disaster Recovery program by being knowledgeable about SDN's BCDR Program, actively participate in BCDR drills and exercises, and may be assigned various duties in response to business emergencies (and establishing / executing priorities, responses and recovery activities in the event of a service disruption).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move more than 100 pounds.

WORK ENVIORNMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Benefits

• Health insurance with generous HSA contribution on high-deductible plan
• Vision insurance premiums covered at 100% for employee and family
• Dental insurance premiums covered at 100% for employee and family
• 401(k) contribution of 7.5% of base salary
• Life insurance premiums covered at 100% for three times base salary
• Paid time off starting at four weeks for first year of employment for full-time employees
• Wellness program and bonus
• On-site corporate chaplain
• Tuition reimbursement after a year of employment

SDN benefits: Learn more about the perks of working with SDN

_{SDN will recruit, hire, assign and promote employees on the basis of their qualifications and without regard to race, creed, color, age, sex, religion, national origin, marital status, disability, or other legally protected status. It is also our policy to employ and advance disabled veterans and Vietnam Era veterans.}

_{If you are a qualified individual with a disability or are a disabled veteran and need an accommodation or assistance to apply for one of our positions, you may submit a request by sending an email to careers@sdncommunications.com.}