SDN Blog

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Cyber Terms

There are other words and phrases, especially in the cybersecurity realm, that can be confusing. I talked to some cybersecurity experts at SDN Communications, checked several websites and made a list. Read More»

Uptime University: Rise of Ransomware

Ironically, the day after Michael Ormseth signed up to attend SDN's session of “Uptime University: Rise of Ransomware,” one of the computers at his business became infected with ransomware. Read More»

Ransomware a profitable crime

Ransomware is a form of malware thieves use to digitally extort money from businesses and individuals. Hackers infiltrate computer networks to jumble file contents or lock computer users out of their systems. Then they demand payment in anonymous, online currency to restore victims’ access to networks or programs. Read More»

BCDR Tabletop Exercise

Representatives of SDN Communications and several of its member companies planned to get together last winter for a round of disaster training. Ironically, a real-life disaster interfered. A winter storm forced the training session to be postponed until April. Read More»

Ransomware - Digital Extortion

The average ransomware victim pays about $300 to get file access restored. Some businesses reportedly have paid thousands of dollars. And the soaring use of computerized devices and the Internet have created more targets for ransomware than ever before. Read More»

Uptime University: The Rise of Ransomware

Victims of advanced ransomware infections may have to decide whether to pay the ransom or sacrifice their information. To make matters worse, even if they reluctantly decide to pay, there is no guarantee they will get the information back. Read More»

Uptime University Presenter Denise Esper

Call center jobs shouldn’t be treated like entry-level positions, says Denise Esper, an expert in helping companies use technology to improve customer service and business efficiency. Read More»

Denise Esper - UPTIME University Presenter

Businesses have to work hard and smart to provide good customer service. Advances in technology are making the challenge easier, however. Read More»

To survive and prosper, businesses need more than good communications and computing systems in place. They need good business continuity and disaster recovery plans. Read More»

Up to 40 percent of businesses disrupted by natural disasters or human-caused problems never reopen, according to the Insurance Information Institute. Customers probably will sympathize with a business that gets shut down, but if they have to wait too long for a needed product or service, they are likely to go to a competitor. Read More»

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